POLICIES

Privacy and Cookies Policies

Information is one of the most important business assets to our customers and it's something here at Spear Shield we take very seriously. Please find our privacy policy below.

Privacy Policy

  1. Introduction

Information is one of the most important business assets of our customers and it is vital that our customers information is always protected from misuse or loss. Here at Spear Shield, we practice what we preach. Our privacy policy supports our customer assurance framework to ensure that any sensitive information collected is kept secure.

  1. Overview

Spear Shield Ltd are a cybersecurity solutions specialist IT reseller that aligns it solutions and professional services to work with organisations to help solve their cybersecurity challenges.

  1. Contact details of the company

Spear Shield Ltd

Franciscan House,

51 Princes Street

Ipswich, Suffolk,

IP1 1UR

Email: hello@spearshield.co.uk

  1. Contact details for Data Protection queries

For any queries relating to GDPR or Information security, please contact: GDPR@spearshield.co.uk

  1. Purpose of Processing

The processing of data and this privacy notice relates to all customer information within Spear Shield:

Purpose 1: To enable the arrangement and fulfilment of Spear Shield cybersecurity solutions and services to its customers.

Legal basis: 6.1.b – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Special Category Data: N/A

Purpose 2: To contact customers and prospective customers of Spear Shield Ltd to provide information and updates on Spear Shield events, news and offerings.

Legal basis: 6.1.f – processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, expcept where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subjet is a child.

Special Category Data: N/A

  1. Legitimate Interests

Spear Shield send out marketing emails and calls to prospective business customers who may benefit or have an interest in Spear Shields solutions and services. Any prospective customer is sourced via publicly available sources and Spear Shield ensure that any contact when made is in line with Data Protection Laws within the UK.

  1. What information will Spear Shield be handling?

Contact details – name, company job roles, company telephone numbers, company email addresses

Bank details – only applicable if a payment via Direct Debit is chosen

Copies of license schedules related to software or associated vendor purchases

Contract dates

A record of other technologies currently being used if relevant to a specific project

  1. Recipients of Personal Data

Sometimes we may receive contact information from our suppliers about their own customers or prospective customers who have expressed an interest in discussions Spear Shield solutions and services.

  1. Data from publicly available sources

Spear Shield will occasionally use publicly available sources such as LinkedIn and Google to obtain the contact details for specific businesses that could benefit from Spears Shields solutions and services. These details include:

Business email address

Business contact number

  1. Data transferred to Third Countries

Spear Shield does not transfer personal information outside of the EEA. If this was ever to change, Spear Shield will communicate to affected data subjects the measures and security controls put in place to keep their data secure.

  1. Data Retention

Spear Shield will retain data as long as there remains scope for a potential business relationship. Spear Shield will review all data held annually to ensure any data held is relevant to legitimate business interests.

  1. Your Rights

Please find below an overview of your rights given under Data Protection with guidance on how to exercise your rights.

The right to be informed – Please read this Privacy policy about how we use your information/your customer’s information

The right of access – Please contact gdpr@spearshield.co.uk and we shall respond to you within 30 calendar days of receipt of proper identification.

The right to rectification – Please contact gdpr@spearshield.co.uk with any inaccuracies or queries

The right of erasure – You have the right to request that Spear Shield erase your personal data where we were not entitled under the law to process it at that time, or the personal data is no longer necessary for the purpose it was collected. Please contact gdpr@spearshield.co.uk with your request.

The right to restrict processing – Please contact gdpr@spearshield.co.uk with your request.

  1. Your Rights Continued

Here at Spear Shield, we try to meet the highest standards when collecting and using personal information. We encourage any people to bring concerns to our attention and will take any complaints we receive very seriously. You can submit a formal complaint at any time by contacting gdpr@spearshield.co.uk

You also have the right to complain to a supervisory authority. Spear Shield are a UK based company whose supervisory authority is the UK Information Commissioners Office. More information can be found at https://ico.org.uk/concerns Alternatively, you can write to them at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

United Kingdom

Do you have any questions?